Case Study
Transparent Productivity Tracking & Night-Shift Incentivization with We360.ai
CXOs are being lied to. Managers hide inefficiency. HR wastes millions on useless training.
Company
Ognam Technology Services Private Limited
Industry
Healthcare Technology
Employees
Large Seasonal Workforce
Location
Pune, MH
Work Model
Day shift + Night shift
Setup
We360.ai Version
Standard (Transparent Tracking)
Challenges
Simplify Healthcare operates with heavy seasonal workloads, typically from April to December (with variations year-on-year). During peak periods, teams often work extended hours and night shifts, making workforce management complex.
Managing Seasonal Workload Peaks
- High volume of work during peak months
- Employees frequently working late nights and double shifts
- Difficulty in tracking who worked extra
Motivating Night-Shift & Extra-Hour Employees
- Night shift (midnight hours) is physically and mentally demanding
- Organization wanted to fairly incentivize employees working late hours
- Needed accurate, data-backed proof of midnight work for incentives
Need for Transparent Tracking
- Simplify Healthcare wanted no hidden or covert tracking
- Employees should be fully aware of:
- What is being tracked
- How productivity is measured
- Need for Transparent Tracking
- Trust and transparency were critical for adoption
Solutions
Simplify Healthcare chose We360.ai Standard, ensuring complete transparency while still gaining deep productivity insights.
Standardized Day Shift Productivity Tracking
- Day shift employees followed general working hours:
- 09:00 AM – 06:00 PM
- Minimum expectations were set for:
- Active Time
- Productive Time
How We360.ai Helped:
- Productivity Module:
- Clear visibility into active vs productive hours
- Easy tracking of daily performance
- Goals Module:
- Defined expectations for output
- Helped employees stay aligned with deliverables
Result:
- Better discipline
- Clear benchmarks
- Improved productivity
POD-Level Hierarchy for Manager Visibility
- Workforce was structured into POD-level hierarchies
- Each manager received access only to:
- Their respective team’s analytics
- Productivity and work-time data
Outcome:
- Managers could:
- Monitor performance without micromanagement
- Take faster, data-driven decisions
- Leadership maintained:
- Central visibility
- Controlled access at every level
Manual Time Entry for Complete Work Visibility
Since Simplify Healthcare used We360.ai Standard, the Manual Time Entry feature became crucial.
Employees could:
- Log work done:
- Away from the system
- If they forgot to punch in
- Add context for offline or coordination-based tasks
Managers benefited by:
- Getting a holistic view of employee effort
- Easily validating:
- System-based work
- Manual entries
- Ensuring fairness in performance evaluation
The Big Impact Area
Night Shift Incentives & Cost Control
Custom Midnight Work Tracking Report
This was where real value and cost optimization came in.
We360.ai built a custom report to track work during critical night hours:
- 01:00 AM – 03:00 AM
- 03:00 AM – 06:00 AM
These time windows were chosen because:
- They represent high-fatigue working hours
- Often indicate:
- Double shifts
- Extended operational requirements
Incentive-Linked Productivity Tracking
At an organizational level, Simplify Healthcare decided to:
- Incentivize employees based on actual midnight work
- Use We360.ai data as the single source of truth
Key highlights:
- Incentive structures vary across teams
- Midnight work data is:
- Accurate
- Transparent
- Verifiable
- No manual disputes or guesswork
Results
Measurable outcomes that demonstrate the impact of our solutions
Happier & More Motivated Employees
- Employees felt:
- Recognized
- Valued for extra effort
- Night shift work was no longer “invisible”
- High adoption of We360.ai due to:
- Transparency
- Fair incentive linkage
Accurate Incentive Payouts
- Incentives were paid only for actual midnight work
- Eliminated:
- Overpayments
- Manual errors
- Finance and HR teams gained confidence in payroll accuracy
Better Productivity During Peak Season
- Clear goals + productivity benchmarks
- Employees stayed focused even during high-pressure months
- Managers could:
- Balance workloads
- Prevent burnout
- Identify consistently high performers
Zero Resistance Due to Transparent Tracking
- No hidden monitoring
- Clear communication on:
- What is tracked
- Why it is tracked
- Strong trust between:
- Employees
- Managers
- Leadership
Key Takeaways
Key insights on improving productivity, engagement, and workforce efficiency with We360.ai.
Simplify Healthcare’s use of We360.ai Standard proves that:
- You don’t need hidden tracking to drive productivity
- Transparency builds trust and adoption
- Custom reporting can directly link effort → rewards
- Data-backed incentives motivate teams during the toughest shifts
This case highlights how We360.ai enables organizations to:
- Track productivity honestly
- Motivate employees effectively
- Control costs intelligently
- Make fair, evidence-based people decisions
Especially during high-pressure, seasonal workloads.
