We360.ai is revolutionizing customer support by delivering real-time agent insights that double ticket resolution speeds. This capability empowers teams to handle queries more efficiently, reducing backlog and boosting customer satisfaction in today's fast-paced service environments.
Building on its workforce analytics prowess, We360.ai provides granular visibility into agent performance, enabling managers to optimize workflows instantly.
The Ticket Resolution Bottleneck
Support teams often face overwhelming ticket volumes, with average resolution times dragging due to unseen inefficiencies like tool-switching or stalled research. Traditional dashboards offer delayed snapshots, missing the urgency of live operations.
We360.ai changes this by monitoring agent screens, app usage, and activity patterns in real time. This reveals exactly where time is lost, from initial triage to final close.
Real-Time Insights in Action
We360.ai's platform captures live data streams, including screenshots, keystrokes, and application focus, tailored for support agents. Key insights include:
- Activity Timelines: See if an agent is actively typing responses, browsing knowledge bases, or idle—flagging delays within seconds.
- Productivity Scoring: AI assigns live scores based on productive vs. unproductive time, highlighting top performers and those needing support.
- Engagement Alerts: Instant notifications for abandoned tickets or prolonged research, prompting interventions like escalations.
These features integrate chat logs and CRM data, creating a holistic view that slashes resolution times from hours to minutes.
How It Doubles Resolution Speed
Instant Visibility
Managers spot a ticket stuck in "research" for 10 minutes and nudge the agent with a targeted tip from the knowledge base.
Predictive Load Balancing
AI forecasts agent overload by tracking open tabs and queue positions, redistributing tasks to maintain momentum.
Post-Resolution Learning
After closure, insights auto-generate reports on patterns—like 30% of delays from email lookups—fueling targeted training.
Users report 2x faster resolutions through these loops, as agents stay focused and bottlenecks vanish.
Proven Results Across Teams
In e-commerce and SaaS support, We360.ai has transformed operations:
These improvements stem from conversation history on We360.ai's monitoring strengths, aligning with CX trends where speed drives loyalty.
Seamless Implementation for Support
Onboarding takes minutes: Install the lightweight agent on desktops or mobiles, connect to tools like Zendesk or Freshdesk, and activate dashboards. Privacy features like blurred screenshots ensure compliance while maintaining transparency.
Scalable for remote, hybrid, or on-site teams, it supports unlimited users with customizable alerts—no IT overhaul required.
Beyond Speed: Holistic Agent Empowerment
Real-time insights reduce burnout by identifying fatigue early, pairing performance data with well-being metrics. Agents gain self-service views, fostering autonomy and motivation.
This elevates not just tickets, but team morale and retention.
Future-Proof Your Support with We360.ai
As customer demands intensify, We360.ai's real-time agent insights deliver the edge needed for 2x faster resolutions. From slashing waits to smarter scaling, it's the tool redefining service excellence. Dive into We360.ai to unlock your team's potential today.
